Terms, Conditions, return Policies

Terms and Conditions

Overview
Naqsha Rugs (CR No: 170781-1) operates this website. The terms “we,” “us,” and “our” refer to Naqsha Rugs. Naqsha Rugs offers this website, including all information, tools, and services available from this site to the user (you), conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or completing payments, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, users who browse, vendors, customers, merchants, and/or content contributors. Please read these Terms of Service carefully before accessing or using our website.

Right to Make Changes to the Agreement
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Continued use of the website or access to the service after any changes are posted constitutes acceptance of those changes.

User Guidelines
Users are prohibited from engaging in any illegal activities or activities that violate these terms. Users must adhere to all guidelines and avoid prohibited activities. Users are also responsible for maintaining the confidentiality of their account information and are liable for all activities conducted under their account.

Copyright and Intellectual Property
All content on this website, including text, images, logos, graphics, and software, is the exclusive property of Naqsha Rugs and is protected by copyright and intellectual property laws. Users are prohibited from copying, reproducing, or distributing any website content without explicit written permission from Naqsha Rugs.

Governing Law
These terms and conditions and any agreements through which we provide services to you are governed by and construed in accordance with the laws of the Kingdom of Bahrain.

Warranty Disclaimer
All products and services are provided "as is" without any express or implied warranties. Naqsha Rugs does not guarantee the accuracy or reliability of information provided on the website and accepts no responsibility for any errors or omissions in the content.

Limitation of Liability
Naqsha Rugs shall not be liable for any indirect, special, or consequential damages, including but not limited to loss of profits or data, arising from the use of this website or any content or services provided through it.

OFAC and Sanctioned Countries
No products or services are provided to individuals or entities in countries subject to sanctions in compliance with the Office of Foreign Assets Control (OFAC) or any sanctioned countries.

Delivery Policy

The customer/cardholder receives payment confirmation and shipment tracking updates via email or WhatsApp.

International Delivery

• Cost: The cost is determined according to the region and displayed at checkout.
• Timelines: Preparing the shipment takes 1 day, and delivering it to the shipping company takes 2 days.
• Shipping Time: Varies by region, with an estimated delivery time of 3 to 21 business days.

Local Delivery

• Cost: The delivery cost within Bahrain ranges from 1.000 BHD to 5.000 BHD.
• Timelines: Delivery takes 7 days.
• Method: Via a Bahraini agent.

Return of Products

• Cost: In case of refunds or exchanges, the customer will bear the delivery cost.

Return Policy

• Is it allowed?
  Yes, if the product has a manufacturing defect; otherwise, it cannot be returned.

• Method and Procedures
  The original receipt must be presented, and the item must be in its original packaging.

• Terms and Timeline
  Refunds will be processed only to the original payment method within 15 days.

• Processing Time for Refunds
  25 days in all cases.

Exchange Policy

• Is it allowed?
  We will accept exchanges within two days if the product has any manufacturing defect.

• Method and Procedures
  The original receipt must be presented, and the item must be in its original packaging.

• Terms and Timeline
  For items with manufacturing defects, Naqsha Rugs reserves the right to determine if the item is defective. No exchanges will be accepted during promotional periods.

Cancellation Policy

• Is it allowed?
  We will accept order cancellations only before shipment.

• Method and Procedures
  Call the store number to cancel the order.

• Timelines
  Before delivery.

• Processing Time for Refunds
  25 days in all cases.